Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angela Alcorn

Angela Alcorn

November 20, 2024

5  out of  5
rating by Angela Alcorn
"Super helpful and knowledgeable Maria is wonderful !"
We responded:
"Thank you for your kind words! We're thrilled to hear that Maria provided you with such helpful and knowledgeable support. If you have any more questions or need further assistance, feel free to ask!"
Profile photo of Michael Haney

Michael Haney

November 19, 2024

5  out of  5
rating by Michael Haney
"Very helpful and understand for your insurance needs."
We responded:
"Thank you for your positive feedback! We're glad to hear that you found our assistance helpful in understanding your insurance needs. If you have any more questions or need further information, feel free to ask!"
Profile photo of Robert Webb

Robert Webb

November 15, 2024

5  out of  5
rating by Robert Webb
"Great place to do business with. Excellent Great people to work I love my girl Maria she’s the best"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Arod

Arod

November 9, 2024

5  out of  5
rating by Arod
"A great experience came up with a solution ASAP!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Henry Mulumba

Henry Mulumba

November 5, 2024

5  out of  5
rating by Henry Mulumba
"Maria was very helpful with my claim."
We responded:
"Thank you for your kind words! We're thrilled to hear that Maria was able to assist you with your claim. Our team is dedicated to providing excellent service, and it's wonderful to know that her support made a positive impact. If you have any more questions or need further assistance, please don't hesitate to reach out!"
Profile photo of Alice Kemadjou

Alice Kemadjou

October 31, 2024

5  out of  5
rating by Alice Kemadjou
"the staff lady ,she is very friendly and very good for her job. thank you for everything girl .yajaira you are the best 👌 👍"
We responded:
"Alice, we couldn't agree more. Yajaira is absolutely the best! Thank you for your 5-star review!!!"
Profile photo of Cristina Euceda

Cristina Euceda

October 19, 2024

5  out of  5
rating by Cristina Euceda
"I’ve been a client for over 4 years now and I can’t complain they’ve been great to me and answered all questions I’ve had.. Respectful, knowledgeable, and helpful."
We responded:
"Thank you so much for your kind words! We truly appreciate your loyalty over the past four years. It’s wonderful to hear that our team has been able to assist you and meet your needs. Your satisfaction is our top priority, and we look forward to continuing to provide you with the best service possible. If you ever have more questions or need assistance, don’t hesitate to reach out!"
Profile photo of James Itson

James Itson

July 12, 2024

5  out of  5
rating by James Itson
"Wonderful insurance agent with excellent staff!"
We responded:
"Hi James, thank you for the wonderful review. It is our pleasure working on the insurance with you. If you need anything don't hesitate to reach out to our office."
Profile photo of Souhil Di Zenatti Abdesselam

Souhil Di Zenatti Abdesselam

June 15, 2024

1  out of  5
rating by Souhil Di Zenatti Abdesselam
"Keep raising prices, when I asked why, the guy said my kia has more value lol. It's like my Kia became a lamborghini, what a joke, and how dishonest he is. Please go somewhere else."
We responded:
"We apologize for the frustration you experienced regarding your rate increase. Please contact our office directly at 859-543-0300 so we can address your concerns and find a suitable solution. - Wallace"
Profile photo of krono terria

krono terria

June 15, 2024

1  out of  5
rating by krono terria
"Avoid this place like the plague, he will raise your premium prices with NO REASON. When I confronted him he said it's state farm not him. Lol"
We responded:
"We apologize for any confusion or frustration and invite you to contact our office directly so we can address your concerns and clarify any misunderstandings. - Wallace"
Profile photo of larry bailey

larry bailey

June 3, 2024

5  out of  5
rating by larry bailey
"Been with this office for over 20 plus years"
Profile photo of Keith Newsome

Keith Newsome

May 29, 2024

5  out of  5
rating by Keith Newsome
"We recently had to get some additional coverage in a short window of time. Mai couldn’t have done more to make it happen. She went above and beyond to make sure we got the coverage we needed."
Profile photo of Taylor Murphy

Taylor Murphy

May 16, 2024

1  out of  5
rating by Taylor Murphy
"Ive been with state farm for almost 10 years & i’m very dissatisfied with wallace & his crew right now . They took off a car that was totaled out by ya’ll but also took off another car that wasn't totaled . Then when we called to add it back they costed us more money . Im really not happy ."
We responded:
"I'm sorry to hear about your dissatisfaction and would love the opportunity to discuss further. It's frustrating when changes to your policy result in unexpected costs. Please give me a call at your convenience. Sincerely, Wallace"
Profile photo of Bridgett King

Bridgett King

May 15, 2024

5  out of  5
rating by Bridgett King
"Although moving is generally a stressful process, my interactions with them and the office made the experience less so. While moving to Kentucky, Wallace and Mai were super helpful in working with the SF agency in the state I as moving from to ensure the continuity of my insurance policies while also ensuring that the new insurance I had to purchase met all the necessary requirements and explain the Kentucky specific requirements to me. They are always quick to respond and willing to go the extra mile to make sure they meet the needs of clients."
We responded:
"Thank you for your positive review! We're glad to hear that your interactions with our office made your moving experience less stressful. We look forward to serving you for many years to come!"
Profile photo of Carsyn Gill

Carsyn Gill

May 14, 2024

1  out of  5
rating by Carsyn Gill
"Has been unprofessional in all the years I have had insurance through them and cancelled my homeowners insurance without notifying me until days later because I would not/could not get my roof replaced out of pocket. And the girls that answer the phones most of the time talk to you like you're stupid. Worst service possible."
We responded:
"It looks like we're in the process of rectifying your claim and resolving your roof issues. Your satisfaction is of the most importance to us. We would be happy to discuss any further concerns."
Profile photo of Katie Michelle

Katie Michelle

April 24, 2024

5  out of  5
rating by Katie Michelle
"These folks are always so helpful, kind, and knowledgeable. I can be forgetful, but they always give me grace and they understand me. ⭐️⭐️⭐️⭐️⭐️ 5 star company with rates consistently lower than their competitors."
Profile photo of Mary Estes

Mary Estes

March 28, 2024

5  out of  5
rating by Mary Estes
"Everyone in the office is so willing to help and will stay with you to get things done right. Always in a good mood and they always put you at ease. I live in a different town then where their office is. I could have picked the one closer to home but didn't, not sure why. I am however, very pleased that I didn't. This bunch of state farm agents are the best and always go above and beyond. Thank you so much Yajaira, you have been a true blessing!!"
We responded:
"Mary, thank you for your generous review! Our State Farm team strives to provide a welcoming atmosphere and outstanding customer service. We're happy you chose our office!"
Profile photo of Montez Cosby

Montez Cosby

March 26, 2024

4  out of  5
rating by Montez Cosby
"They're prompt in responding to any situation members are having and swift in finding a convenient solution"
Profile photo of Jeanecia Meaux-Branch

Jeanecia Meaux-Branch

March 25, 2024

5  out of  5
rating by Jeanecia Meaux-Branch
"I recently purchased a vehicle from a local dealership and needed to purchase auto insurance for said vehicle. I selected Wallace Barber Agency b/c one, Wallace and I have grown up together and he's always been a stand up guy. And I wanted to support him in his business. His Asst., Mai was phenomenal, efficient, kind and thorough! She was so efficient that I will also be adding a Renter's policy to my auto line in a few months. This agency gets a "thumbs up" for service!"
We responded:
"Thank you for taking the time to share your positive experience with us. We appreciate your support for our business. We're glad to hear that Mai provided you with excellent service. We'll make sure to pass on your kind words to her. If you have any further insurance needs in the future, don't hesitate to reach out. We value your feedback and look forward to assisting you again."
Profile photo of Fausto Sarmiento

Fausto Sarmiento

March 20, 2024

5  out of  5
rating by Fausto Sarmiento
"Yajaira has been extremely helpful as my main contact at WBSF. Regardless of whether she is helping me with a claim on one of my vehicles or claiming another agency because their policy holder damaged one of my vehicles, she has coordinated each step of the way to make the entire experience as pain free as possible. During a stressful event like an insurance claim - my fault or not - it’s a great relief to know I have an insurance agent I can trust on my side."
We responded:
"Thank you for sharing your positive experience with Yajaira. We're thrilled to hear that she has been extremely helpful in handling your insurance claim. We'll make sure to pass on your kind words to Yajaira. If there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and appreciate your trust in our services."
Profile photo of Robin Mullins

Robin Mullins

February 21, 2024

5  out of  5
rating by Robin Mullins
"A plus, top notch, professional, gets the job done!!!! Really cares about people and that's worth a million dollars right there!!!!!"
We responded:
"Thank you so much for your glowing review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our services. It's our utmost priority to provide top-notch, professional service and ensure that our customers' needs are met. Your satisfaction means the world to us, and we are grateful for your support. Should you need any further assistance in the future, please don't hesitate to reach out. Sincerely, Wallace "
Profile photo of Yvonne Beatty

Yvonne Beatty

January 12, 2024

5  out of  5
rating by Yvonne Beatty
"I had an unexpected incident happen with my vehicle. I contacted Mr. Barber’s office. As always his staff assisted me in a professional, friendly and courageous manner. I provided the requested information and I sent pictures. Before the day was over I had an auto glass company call to set up my appointment. They just finished my truck and I’m back to work. All that happened within 3 days. Thank you to Mr. Barber and Staff for providing such awesome service! Mrs. Beatty"
We responded:
"Mrs. Beatty, Thank you for taking the time to leave us a 5-star review regarding your auto glass insurance claim. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our company. At Wallace Barber Insurance Agency, we understand how important it is to provide efficient and hassle-free service when it comes to insurance claims. We strive to make the process as smooth as possible for our customers, and we are delighted to hear that you found our service to be prompt and satisfactory. Sincerely, Wallace"
Profile photo of Sandra Corley

Sandra Corley

December 7, 2023

5  out of  5
rating by Sandra Corley
"Office staff very helpful and super nice."
We responded:
"Sandra we appreciate your glowing review. We'll be here to help anytime you need us."
Profile photo of romain swedy

romain swedy

November 30, 2023

4  out of  5
rating by romain swedy
"Best insurance ever,always there when you need help specially my lovely favorite agent Maimuna abbi,my home and two cars are all in hands of state farm for more than 5 years .the only reason why I didn't give 5 stars it's because I've been with them for so long without any accidents and tickets but never get any special offer as a 9 years driver with no incident.state farm always there for you!!!"
We responded:
"Thank you for sharing your positive experience with Wallace Barber State Farm insurance. It's great to hear that they have been reliable and helpful for you, especially your favorite team member Maimuna Abbi. Thank you for being a loyal customer for more than 5 years. We appreciate your business and we’ll be here to help in the future."
Profile photo of Jon Silva

Jon Silva

September 16, 2023

1  out of  5
rating by Jon Silva
"Wallace Barber and his team incompetence knows no bounds. Repeatedly his team have failed to comply with my and fiancé’s request to transfer insurance and when they finally did. Wallace sent it to the wrong person. Wallace is solely responsible for the behavior and incompetence that has absorbed his team and cost me additional money in premiums. Wallace’s incompetence is only surpassed by the rudeness and a horrible smell in his office which also signals to bad hygiene. Do yourself a favor and stay far away from his office and team. State Farm is a good insurance company but Wallace Barber and his team are horrible at their job."
We responded:
"We're sorry to hear about your difficulties with our office. We are committed to improving our processes and providing quality customer service. Please contact our office at (859) 543-0300 so we can chat about your concerns further. - Wallace"